Loyalty Program Policy
MEMBER LOYALTY PROGRAM
Our Loyalty Points Program is designed to reward and appreciate our valued customers for their loyalty to DIVYAA IMAGINE COSMETICS PRIVATE LIMITED. By participating in our Member Loyalty Program, member agrees to abide by to the terms and conditions of this policy, accept our terms of use and privacy policy and any future updates.
WHAT IS CUSTOMER LOYALTY PROGRAM?
- The loyalty points will be awarded to the member on every Purchase made by the member through the website www.divyaa.co.
- On every purchase of INR 100/-, (excluding returns) member will earn minimum 1 loyalty point equal to INR 1/- valid for 365 days.
- The loyalty points can vary depending on the total amount of purchase by the member.
- Additional loyalty points can be earned by the members through special promotions, referrals, and engagement on our social media platforms.
- Once verified by the team of DIVYAA IMAGINE, with each review of product on the website, member can claim up to 50 points with the validity of 15 days. Points are valid for maximum 5 reviews in a year.
- Members will receive regular communication about their points balance, upcoming promotions, and exclusive offers. These can be done through email, SMS, and in-app notifications.
- Loyalty Point will be credited to your account immediately after generation of invoice. In the event of return, the Loyalty points earned from respective items will be deducted from the total points.
HOW TO PARTICIPATE
There is no membership fee to participate in this program. By creating an account on www.divyaa.co/ the customer will automatically become the member of this loyalty program.
HOW CAN MEMBERS REDEEM THEIR LOYALTY POINTS?
- Members can redeem their accumulated loyalty points for discounts on future purchases.
- Redemption options will be clearly communicated on our website and through promotional materials.
- Points can also be redeemed for special edition products, limited-time offers, or exclusive merchandise.
- Members will be notified well in advance of points expiration to ensure they have the opportunity to use them.
TERMS AND CONDITIONS
The Members Loyalty Points Program is subject to Terms and Conditions outlined on our website. Divya Imagine Cosmetics Private Limited reserves the right to modify or terminate the program at any time, without any notice.
- To become the member of this Loyalty Program, the customers will be required to register themselves on the Divya Imagine platform and make Purchase of INR 100/- (excluding GST, Returns, and Delivery Charges).
- The Member shall be eligible for complimentary samples, special birthday gifts on their birthday month and free shipping of the products at their address. The selection of free birthday gift will be done at the discretion of the Divya Imagine.
- The Member will be required to provide his/her contact details including but limited to name, mailing address and phone number to participate in this Member Loyalty Program.
- Points are non-transferable and can only be redeemed by the specific account of the Member by which the Loyalty Points are earned.
- The Points earned through purchase will be valid for 365 days
- This Policy is subject to change at the discretion of the Divya Imagine.
- The Member hereby agree to indemnify, defend and keep Divya Imagine Cosmetics Private Limited harmless against all damages, liabilities, costs, expenses, claims, suits and proceedings (including reasonable attorney’s fee) that may be suffered by Divya Imagine Cosmetics Private Limited as a consequence of (i) violation of terms of this T&C; (ii) violation of applicable laws; (iii) any action or inaction resulting in wilful misconduct or negligence on member’s part.
- In case of dispute arises concerning the Member Loyalty Program or any alleged defect or deficiency of services availed, the same shall be first resolved by the grievance committee of Divya Imagine Cosmetics Private Limited and if still unresolved, the same can be resolved through Arbitration as per Arbitration and Conciliation Act, 1996 and the seat will be New Delhi, India.
- This policy complies with applicable laws and regulations.
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